Provide technical support services for classrooms and academic events, both on-site and remote. Work alongside IT staff and faculty assistants to provide consultation, troubleshooting, and general support. Handle the design, set-up, and break-down of audio-visual equipment on campus and provide secondary support at the IT Help Desk by answering ticket requests.
Work Schedule: The regular hours for this position are 8:00am to 5:00pm, Monday through Friday, however the days and hours will vary (including nights and weekends) to accommodate event schedules. Overtime may be required. This position is temporarily remote due to COVID-19.
Important: View the essential functions and requirements for this position in the position description here.
WHO IS THE IDEAL CANDIDATE?
The ideal candidate is an individual who is a fast learner, works very well with limited supervision individually and as part of a team, has ability to communicate technical information successfully to individuals with varying levels of technical skills, and has a friendly and helpful personality. A great sense of humor and hardware or software certifications are a plus!
Education: A high school diploma or GED plus numerous additional courses, technical or special in nature; or any combination of education, training, or experience that provides the required knowledge, skills, and abilities to perform the job.
Experience: Must have at least four (4) years of full-time experience in technical or customer support. Experience working in an academic setting is preferred.
Rate of Pay: The hourly rate of pay will be competitive and commensurate with qualifications. The pay rate range will be available to interviewed applicants by request.
Benefits: This position is eligible for the College’s full program of employee benefits subject to the terms and conditions in the plan documents/policies, including: medical, dental, vision, group life insurance, tuition remission within The Claremont Colleges, gym/fitness resources, free parking, an interest-free computer loan, and more. Note:Restrictions or service requirements apply. Visit http://www.pitzer.edu/human-resources/benefits/ for details. Contact us at HR@pitzer.edu if you have questions.
Instructions: Click the “Apply” button on this posting and following the prompts to create a user account. Complete your online application and upload the following required materials:
Cover Letter: Explain how your qualifications satisfy the position requirements (maximum 850 words).
Resume: Provide relevant experience with dates and indicate if work was full-time or part-time.
List of Professional References: Provide a list three professional references that can speak to the quality and substance of your work experience; include their name, business title, phone number, email address, and how you are acquainted with them (e.g., former supervisor, coworker, etc.). References will be contacted for top applicants only and advanced notice will be provided.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.