Information Technology, Other Staff/Administrative, Staff/Administrative
Information Technology Analyst
Department of Mathematics
The Harvey Mudd College Mathematics Department seeks an Information Technology Analyst to provide specialized IT support to its faculty, staff and students. We are looking for a highly collaborative person who will thrive in an academic environment and partner well with the members of the Math Department and with Computing and Information Services (CIS). The Analyst will support the information technology needs of a dynamic and vibrant department, ranked as among the best in the U.S. The IT Analyst will provide Operational IT support, Clinic support, Mathematics Thesis support and Administrative support within the department.
About Harvey Mudd College:
Located in the heart of Claremont, California, 35 miles east of Los Angeles, Harvey Mudd College is a highly selective undergraduate liberal arts college offering degrees in science, technology, engineering and mathematics. HMC enrolls about 800 students and is a member of The Claremont Colleges, which comprises five undergraduate colleges and two graduate institutions. According to students, professors, and alumni, what makes Harvey Mudd distinctive is its collaborative, cross-disciplinary nature. The working environment is built on collaborative relationships between and among all members of the campus community and a deep commitment to the College’s mission to educate students “so that they may assume leadership in their fields with a clear understanding of the impact of their work on society.”
SUMMARY OF DUTIES AND RESPONSIBILITIES
Operational IT Support
Actively support and coordinate the work of the College’s CIS User Support Team in providing front line day to day service to Math faculty, staff and students. The CIS User Support team provides a basic set of services that includes desktop, laptop and mobile device support (Mac, Linux, Windows, IoS and Android), printer support, AV support, tier one networking support, and application support (e.g., Office applications, G Suite, Presentation software, Sakai learning management system etc as described in the CIS Service Catalog).
Provide ongoing support to faculty, staff and students in the use of software such as Mathematica, Matlab, R and LaTeX.
Participate on the CIS Linux Support Team initiative, helping the team provide a variety of Linux support services for faculty and students across the College.
In the role of Website Content Editor for the Mathematics Department:
Update and maintain the relevant sections of the college website at hmc.edu/mathematics.
Participate in annual training on accessibility issues.
Stay abreast of accessibility issues by learning from the Student Accommodation Advisor, on-line resources, and attending workshops as needed.
Review quarterly accessibility reports for the website and resolve issues in a timely manner.
Support the College goal of reducing barriers to accessing electronic content where feasible and appropriate.
Assist in moving the remaining content from the old website at math.hmc.edu to the hmc.edu/mathematics site.
Provide support for Math Clinic teams as appropriate.
Ensure that Clinic teams have access to needed hardware and software as quickly as possible by coordinating the work of CIS User Support staff in this area.
Create mailing lists and websites as needed by the teams and advisors.
Maintain the Clinic handbook.
Mathematics Thesis Support
In partnership with the department’s Capstone Coordinator, provide support for Math Senior Thesis students and faculty advisors as appropriate.
Ensure that students have access to needed hardware and software by coordinating the work of CIS User Support.
Support and maintain the College’s senior thesis style files.
Maintain the senior thesis handbook.
Ensure that the departmental staff have timely support for information technology.
Working closely with CIS staff, develop business workflows for the Mathematics department that take maximum advantage of available resources, such as Workday and G Suite for Education.
Assist the administrative staff with management of mailing lists and service accounts for the department.
Create and maintain needed documentation.
Attend and actively participate in Math Department meetings (as required), CIS department and unit meetings, and other Claremont technical meetings.
Attend conferences, training sessions or other professional development events as required.
Other duties as assigned
REQUIRED QUALIFICATIONS AND EXPERIENCE
Demonstrated ability to work with faculty, students and staff in a higher education setting, maintaining a professional demeanor.
Demonstrated ability to work well with staff from other departments, vendors and consultants in a team-oriented environment that is fast moving and customer centric.
Demonstrated verbal and written communication skills to effectively convey complicated technological issues to non-experts.
Demonstrated ability to learn quickly and thrive in a fast paced environment.
Ability to adapt to rapid changes, as well as to deal with ambiguity and occasional lack of clarity as plans are worked out.
Interest in proactively obtaining constructive feedback to foster constant improvement of services.
Skill in listening to expressed user needs and finding solutions to meet those needs.
Enthusiasm for identifying new technological solutions and bringing them to the attention of faculty and staff.
Knowledge of specialized mathematical software such as Mathematica, R, Matlab etc. to assist faculty and students in research and teaching efforts.
Some proficiency in all three major desktop operating systems (Apple OS X, Windows, and Linux).
Basic to intermediate knowledge of Linux in order to participate in the College’s Linux support team.
Knowledge of LaTeX.
Experience with Cloud Computing services.
Knowledge of learning management systems such as Sakai, Blackboard or Canvas to support faculty.
Appreciation for the teaching of mathematics in an inclusive environment with very high standards.
Knowledge of WordPress or similar content management systems in order to fill the role of Mathematics Department website content editor.
Undergraduate major or minor in Mathematics or related field.
Knowledge of Google G Suite for Education.
Skill in using Footprints or a similar ticketing system.
Knowledge of and interest in the field of scientific computing.
Hours:The regular business hours of this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Hours may vary due to the needs of the College or department.
Classification and Status: This is a full-time, benefits-eligible, non-exempt position.
Reporting: This position reports to the Mathematics Chair.
Employment Category: Regular, full-time
Please visit www.hmc.edu/employment to view a complete job description for this position and obtain information about how to submit an application. Information about HMC’s competitive benefits package is available at www.hmc.edu/hrbenefits.
Deadline to apply:
Position will remain open until filled.
All faculty and staff (including contract workers) who are employed at HMC and for whom the COVID-19 vaccine is approved/authorized by the FDA, must be vaccinated against COVID-19, and provide proof of vaccination, unless an exemption from this policy has been granted as an accommodation or otherwise.
Regular employment at the College is for no specified period; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employee hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.