The Office of Enrollment Management Operations at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Customer Relationship Management (CRM) Administrator. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.
UT is the state's flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is located in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid & Scholarships, University Registrar, Enrollment Management Communications, Enrollment Management Research & Analytics and Enrollment Management Operations.
Functions and Responsibilities: The CRM Administrator is responsible for configuration and customization of the continuing student instance of the customer relationship management (CRM) system within Enrollment Management Operations. This position will lead the support, maintenance and ongoing improvements to the continuing student instance of Slate CRM. In particular, this person will lead the technical aspects of communication campaigns, events, inquiries, web forms and automation with the following home offices: One Stop Student Services, University Registrar, Financial Aid & Scholarships and University Bursar, with additional collaboration with the Division of Student Success. In addition, the CRM Administrator will take the lead on integrating data from both external and internal sources with Slate, including data from Banner (in collaboration with the Office of Information Technology). The CRM Administrator will provide training and support for system users and collaborates in the development of support processes for continuing student communication campaigns. This position is responsible for developing and implementing tactics that support the strategy that align with enrollment, retention and completion/graduation goals as defined by the University of Tennessee. This position will also work closely and collaboratively with the Assistant Director of CRM Technology, Undergraduate Admissions and the Enrollment Management Communications team to ensure seamless integration/communications related to the admitted-to-enrolled student experience.
Internal Number: 219732
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.