Southeastern HERC

Pay Grade/Pay Range:  57 Monthly (exempt): - Minimum - $ 36,088.00 Midpoint - $ 52,686.40

Department/Organization: 209314 - Instructional Tech & Academic Serv

Normal Work Schedule: Varies

Job Summary: Under limited supervision, the IT Technician IV performs basic professional IT assignments. Possesses and applies a broad knowledge of IT principles, practices and procedures, including hardware, software and networks, with in-depth knowledge and skill in at least one area of specialization. Ability to troubleshoot both standard and non-standard issues. Some evaluation, originality or ingenuity is required.

Additional Department Summary: The IT Technician IV provides functional guidance for tech support staff. Assists in technical training for ITAS utilized technologies under the guidance of the Data Systems and Web Applications Coordinator. Assists in the development of processes and procedures to manage all tech support inquiries. Develops and implements training for new tech support staff members and provides ongoing support for existing staff development. Provides backup for the Data Systems and Web Applications Coordinator.

Required Minimum Qualifications: High school diploma or GED and five (5) years of IT experience; OR a Bachelor's degree or higher and one (1) year of IT experience. Knowledge of basic programming, networking, or system skills. May require intermediate level training or certification. Student or Graduate Assistant, Intern, or student oriented experience will be considered. To be considered student experience, it must be detailed in the employment section on the application.

Additional Required Department Minimum Qualifications: Ability to work, install, connect, troubleshoot, and maintain a variety of computer software and hardware. Ability to research and evaluate new hardware and software and make purchasing recommendations.

Skills and Knowledge: Time management skills. Excellent written and oral communication skills.

Preferred Qualifications: Knowledge of multiple computer system platforms/operating systems. Ability to troubleshoot a variety of technical support problems. Knowledge of course management systems. Knowledge of video editing software.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster

About University of Alabama, Tuscaloosa

As the state’s flagship university, The University of Alabama family has always focused on being the best. After all, we are The Capstone of Higher Education. Founded in 1831 as the state’s first public college, The University of Alabama is dedicated to excellence in teaching, research and service. We provide a creative, nurturing campus environment where our students can become the best individuals possible, learn from the best and brightest faculty, and make a positive difference in the community, the state and the world. You’ll like what you find here. Become part of The University of Alabama family.

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